Live Q&A: Ask us anything about verifying your identity for your Square account!

[LunarVisions]

I am not happy with the verification process at all. It is confusing and seems to be a pain! I get a message that my business is verified and then a message that my identity can't be verified and I can't take credit card payments. I have tried several different times and get the same message. I don't know what the problem is and customer service is no service at all. How can I fix a problem, when I don't know what the problem is!? But Square is happy to send me tons of emails, even though I can't use the service. I would just like someone to contact me so that I can accept cc payments. But, if this is how Square is ran, I am not sure I want to use their services at all.

[Cc881]

It is how Square is ran. Also it doesn’t matter what your company policy is, square won’t respect it and will refund even if you don’t offer them on sales lol. They’re a [redacted] company 

[This post was moderated by a community manager.]

[Tom]

Hey @Cc881, I'm really sorry to hear about the trouble you've been encountering with your account. I will be sure to raise your experience to the appropriate team members. In the meantime, I wanted to check in with a reminder on posting guidelines. Please be careful to not use abusive language or post similar messages in multiple places.

We aren't able to access and share out account-specific details in our public forums for privacy and security reasons. If you have any remaining issues that need to get resolved, please get in touch with the Customer Success team directly — they'll be able to take a closer look.

The Trusted Identity team will be available next week to address questions and feedback. Thanks for your patience.

[AAC1]

Wow, that is messed up. We have CLEARLY posted signs in our store that there are no refunds on special order items and/or items that have been installed. It's also printed on the receipt and we are very clear in pointing that out to the customer as well. Fortunately, we don't really have any issues with this as this has been our policy for many, many years and make the extra effort to communicate this with our customers.