Hey @Nathan2019 thanks for reaching out. I’m happy to help, but to look into this further you would need to be authorized on the account. Square operates like a bank when it comes to account security, so we can only discuss account-specific information with the account owner or an authorized representative.
Just to clarify, has the payment not been deposited?
Once you’re added, I’m happy to help!
MayaP
Square Community Moderator
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