Can I prevent employees from issuing refunds?

[Julius0330]

I never new that and a client has issued a refund for over $8,000. Now my bank account is in bad shape. I never authorized that refund. I even tried to dispute the refund. This is ridiculous. 

[Valentina]

It sounds like a customer of yours may have disputed a payment, @Julius0330.
 

If you have any questions about an ongoing dispute, feel free to get in touch with our team by phone.

When you have a moment, you can reach out directly by logging into your Square account and heading here,

You can also learn more about the disputes process by heading to this page.