Processing refunds - odd email confirmation sent out

[SparkleGlitch]

I’ve been testing how to process order cancellations and refund before I ‘launch’ my website (it is live but I have not promoted it yet). 

I can cancel the orders within the Square system, but when the email notification it sent to customers I have 2 issues:

1 - The email address that send the refund notification is [email protected] which within Gmail at least gets flagged as spam or possible spam

2 - the name on that says Eris Alar and not my business name, Delta Phase Games

3 - the reply to email address is incorrect and not my business address [email protected]

[Laurie_]

Hi again, @SparkleGlitch! Just a quick heads-up, I’ve moved this thread to a private board since your email address was visible, which can be a security risk. In the future, it’s best to block out part of your email when sharing screenshots so it’s not fully visible in a public post.

Now, onto your question! There are a few different areas to check to ensure the correct email is linked to the action you're referring to.

Based on the screenshot you provided, you’ll want to log into your Square Dashboard and navigate to:
Online > Online Store > Communications > Email & text alerts. From there, follow the steps in this guide to manage your email sender profile.

It also sounds like you’ve already checked your Location settings (under Account & Settings) and your Online General Settings, which is great. The email sender profile is often overlooked, so that’s likely where the update needs to be made.

I know it can be a bit confusing with email settings spread across different parts of the Dashboard, and we’ll continue sharing that feedback with our Product Team. In the meantime, the steps above should point you in the right direction!