Payment not received

[laineyandbay]

Hi, I had an old bank account linked to me square app. I received payments through my website and my square balance is showing $0.00. I have not updated to my current account, but what do I do about previous payments?

[Seamus]

Hey @laineyandbay,

Generally speaking, if funds have been sent to a closed bank account, they will automatically bounce back to your Square account within a few business days. This process will almost certainly take a little longer than usual over the holiday period, which has a number of bank holidays!

If you've not already, you can change the bank account linked to your Square account so that when funds bounce back, we'll then attempt to send them to a new bank account.

If you need further help with this, our support team will have further visibility into your account that we don't have via our Community forum - You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.