This is happening to me also! But square locked my checking account that is holding previously verified funds and my identity was reviewed upon opening the account. The questionnaire is more about my increase in sales, which I've worked extremely hard to obtain. AND today is payday for my employees and vendors, which will not process causing issues with my prepaid services. The kicker is I can't refund my customers either! When I called square and begged for a manager to talk to, the representative stated the managers feel as though my questions were answered. But when I stated I would record her answer, the representative freaked out! I was told if I closed the account, my funds would not be released. How can a bank hold money that was verified and historical because of an administrative process?
