'Only 1' brand prepaid visa gift card

[Skincarespace]

Customer wanted to pay with a visa gift card purchased from a supermarket, 'Only 1' brand. It declined. We looked it up on the brands website and the card is activated and loaded with more funds than the sale required. Why did this card decline?

[Seamus]

Hey @Skincarespace,

Thanks for getting in touch. 

While we are unable to discuss private account or transaction information via our Seller Community forum, please give our support team a call on 1800 760 137 - they'll be able to assist you further.

Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.