On my Site Activity report it is full of "pages" that are NOT even mine !

[Redpoint]

Hello,

When I look at my Site Activity it shows a bunch of pages that aren't even mine.  This makes the Report completely useless.  

How can I block these pages on my report?  Why is this happening ? 

Any help would be appreciated.

[TheRealChipA]

Hey @Redpoint  a screen shot showing that report would be really helpful. I just looked at my report and there are no such pages on it. Post a shot and we can probably help you get to the bottom of this. 

[Redpoint]

Thanks for your help but there doesn't seem to be a way to post pictures on this thread, the camera ikon is a joke.  

So I did a cut and paste from the page.

Page Name

Views

vs Previous

/	1,239	+79.02%
/smith-optics-suncloud-voucher.html	429	+116.58%
/smith-optics-suncloud-aviator.html	427	+111.78%
/smith-optics-suncloud-mayor.html	422	+112.53%
/smith-optics-suncloud-sentry.html	410	+108.75%
/product/smith-stick/697	237	+148.13%
/smith-optics-suncloud-patrol.html	212	+120.45%
/smith-optics-suncloud-milestone.html	205	+117.14%
/shop/the-smith-stick/3	128	+81.53%
/s/cart

See all the ones that say "smith-optics".  That isn't me.  In fact if I enter the page, starting with my domain name

( Redpointclimbing.com )  the page doesn't exist.  So what the hell are you doing Square?  

[TheRealChipA]

Hi, again, @Redpoint.  So, first I’m not Square.  I’m just a fellow seller who jumps on here to help out fellow sellers with issues and questions when I can.  Now….

I put your URL into a site inspector tool that I have and noodled around.  As you already know, I can’t find any reference in your site to those mystery pages.  I asked you for that information hoping that I’d actually see something obvious.  Since I didn’t, I’m sorry to have wasted your time.

Also, I can’t speak to your issues with the camera icon since I use it all day, multiple times a day, every day.  It has always worked for me.  Most likely, there are access privileges to your camera/photo library that are not enabled for your browser, but that’s just a wild guess.  I know that it does work in every browser I’ve used it in (Safari, Edge, Opera, Chrome, etc).

At this point, I’m going to tag one of the Square admins who hopefully will see this soon, investigate and write up a ticket.  If you don’t want to wait, you can call Square Customer Success here and get a trouble ticket opened that way.  I always recommend talking to someone rather than using chat/email, but that is your choice, of course.

One last thing that might help, but again it’s just a shot in the dark.  The nuclear option here is for you to unpublish your website, then republish it.  Unpublish can be found from your online dashboard > Website > Site Preferences.  Scroll to the Unpublish section and click the Unpublish button.  Then publish the site again as normal.  That could possibly fix whatever ghost is in your site.

Again, sorry I couldn’t help you more than this.  I hope you get this resolved soon.

[TheRealChipA]

@_Violet See the thread history above.  Can you assist? 

[_Violet]

Thanks for the tag here, @TheRealChipA 

I'm sorry to hear that this issue has brought you to the Seller Community, @Redpoint 

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and reports with you, which we aren't able to do via the Seller Community. The best way for you to receive further insight into this issue would be to get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.