Not-for-Profit association

[Kath]

Hi there,

I started using Square for the not-for-profit I am employed by. The association's volunteer President and Treasurer are weary of providing their ID for account verification as they will be resigning soon which I think will be the case for the next volunteers too. I have provided my ID. What can I do to access the association's funds already in the Square account, it is linked to the association's bank account? Is a letter/email from the Treasurer enough to verify legitimacy? 

[Seamus]

Hey @Kath,

Thanks for reaching out!

If you've been asked to provide specific documents when signing up as an association, it'd be because that's what we're required to check under Australian finance regulations. While we're not able to look further into private account issues via our community forum, my best suggestion is to get in touch with support for further advice. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

For getting paid, yes - you just link the association's bank account to Square and we send funds on a next business day basis. You can read more about bank account requirements here - note that in order to release funds we'll first need to have approved the account for payments, which is part of the onboarding process it sounds like you're still going through.

[Kath]

Fair enough. I'll give the number a call to discuss.