My transfers have been suspended without any information request

[Funbox]

Hello - my balance transfers have been suspended for almost two weeks now without any information request.  In their support information - it says that a review takes one to two business days.  It has already taken much longer than that and I have not received any informtion requests.  How should I proceed?

[Ellie_]

Hi there, @Funbox,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations, and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.