My terminal won’t take cards

[Suzcartwright]

The front screen is t even lighting up to accept cards, I’ve restarted and tried everything I can !

just stop mid service !

[Seamus]

Hey @Suzcartwright,

Thanks for getting in touch and sorry to hear you're having trouble with your Terminal!

The first thing I'd check is if there are any pending updates. To update your Square Terminal software, tap More > Settings > Hardware. Tap General > About Terminal > Software Update. If you don’t see the option to update your software then you’re all set.

If this isn't the issue, I'd then suggest performing a hard reset. 

Before resetting your Terminal, please have the following information on hand since you’ll need it to log back in afterwards:

• Wi-Fi network name and password.

• Square login information (email and password) or device code.

• Location name, if applicable.

• Accessory settings: printer stations, drawers, and any other accessories. Recommendation is to take a picture of the configuration of each connected accessory.

To reset your Square Terminal:

1. Tap More.

2. Select Settings > Hardware.

3. Tap General > About Terminal.

4. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

5. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 20-30 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.

2. Reconnect to the internet.

3. Sign back in with your email and password or device code.

4. Add accessories such as cash drawers, printers, or barcode scanners. Learn more about connecting compatible hardware to Square Terminal.

5. Adjust any settings back to your preferences.

If this doesn't help, please get in touch with our support team for further assistance. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time. 

[Suzcartwright]

Thank u I have done all of this 

[Seamus]

 @Suzcartwright were support able to help?

[Suzcartwright]

Not really I’m taking it back 

[Suzcartwright]

Very bad day let’s just say that 

[Seamus]

Provided it's still within the warranty period you should be able to get a free replacement under warranty if the unit is defective. Apologies for the inconvenience you've seen in the meantime!