Hi @Nastia0246. I’m sorry to hear this. Unfortunately getting on the phone with customer support is the only way you are going to resolve this. I’d try again.
I do have one idea about what might have happened, though. You said you tried to run a test transaction and after that this happened. Like all card processing folks, Square prohibits account owners from using their own personal cards in their stores. This is because the card companies like Visa consider that to be the same as a cash advance which Square can not allow per their contracts with them. Test transactions of less than $1 are fine occasionally. But anything else would not be. So if the account has your name in it, and if you used a card that has the same exact name, this could have been the trigger.
Section 35(f) of the Payment Terms of Service document states this. Regardless, people get tripped up with this all the time, not busy with Square.
Of course, i can not be certain this is what happened to you. But the timing seems more than a coincidence to me. Maybe you can ask that specific question when you call them back and if that was the problem, maybe they would be inclined to let you convince them to give you another chance.
If not, there’s not a whole lot left. Square reserves the right to do this if they feel it is in the best interest of themselves and their network of sellers.
Regards,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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