My Customer Booked A Priced Service And Didn't Get Charged For It

[jaleelmcneal]

I offer consulting services via Square. I performed a consultation for a client who informed me that the card they put on file to book the service never got charged. After further review, I realized this issue occurred twice. My platform is set up to charge customers upon booking a service. What could be the issue I'm experiencing?

[ashc]

Hey @jaleelmcneal and welcome to the Community.

The Seller Community is intended for seller to seller conversation, so I'm not sure another seller will be able to assist with this here without access to your account.

I'd recommend contacting our direct CS team for a closer look.