This question is directed at square. Why, after making my items visible, do they become unavailable on their own? It isn't a fulfillment issue because we've already checked on that, it's not a location issue because we only have one location. Items are on for weeks sometime and then they just become unavailable out of nowhere. I shouldn't have to continually check to make sure my items are still online. And yes, I was told that until they have an answer, I might have to walk the store and see what is missing from the site. I was also told by the Square rep when I first contacted you that this could take weeks to months to figure out. I shouldn't have to wait weeks, let alone months with still no answers to get the answers to questions on a platform we pay for. Why, when I add pictures to my listing do the pictures just disappear? It's not a format issue, because I know what formats are allowed. Pictures disappear sometimes after being on the site for days. Why am I told for the pictures to work, I need to add them in from the dashboard instead of through the square online site that I have been using this whole time? And then, when I actually add them through the dashboard, I get the pink blank box on the website where the picture should be. And even after waiting the whole day in hopes it catches up and syncs, the next morning, I have to delete the whole item, re-add it and redo the listing through square online because everytime I try to re-add the pictures to the original listing, the pink box doesn't go away. Why, when an item is sold out, does it still say low inventory instead of out of stock like my settings have been selected to do. The item shows low inventory until you click on it, then it says out of stock. I left the sold out items visible on the site to see if they ever changed to out of stock. It has been over twenty-four hours and the items still say low stock. Why, when I upload new items and add the inventory, does it show 0 available on the online site, but the dashboard shows the correct quantity available. Why am I told to fix certain issues I have to go to the online site, click on my item, uncheck the pick-up box and check the shipping box, which we don't even offer, save it, then go back into it, uncheck shipping and then re-check the pick-up box, save it, then go back into it again to finish my listing. I shouldn't have to do these ridiculous extra steps in order to list an item for sale. I changed the hours on our website and a month later, they still weren't updated. When calling again, I was told it was fixed and the change would take about two hours to take effect. That is ridiculous enough, but two hours later, no change. The next morning, I had to call again to get the hours changed. I am tired of calling you with another problem and never getting any answers. These last few months have been bad with your services and they only seem to be getting worse. You really need to get it together.
