Missing transaction

[MickeyJT]

Took a card payment using a square reader on an android phone. Said the payment was successful but nothing came up in the daily transactions. Any ideas?

[Seamus]

Hey @MickeyJT,

Thanks for getting in touch and sorry to hear you're having trouble with a payment!

While we're not able to look into account specific transactions via our public community forum, please get in touch with support for further help with this!

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods