Massive spam card order transaction

[Planetnamek]

I have received six order spam card

and blocked 20 transactions may I know what is the next procedure on how to deal with the spam order? I have reported to square, I refund the order directly? Or waiting square to cancel the transaction or waiting the bank to cancel it?

I just afraid if I refund it directly now , will square and bank also withdraw the same amount again to refund again, I don’t want to do some stupid duplicate thing 

please help

thank you 

[Breffni · Accepted solution]

Hi @Planetnamek 👋

Thanks for flagging this, and I'm sorry to hear about the issue you're facing.

Regarding these transactions, please contact our support team directly as soon as possible, as we don't have access to account-specific information here in the Community. They will be able to guide you on the next steps here - our number is  0800 - 098 8008, 9AM- 5PM, Mon-Fri. 

For now though, I would recommend looking into our Risk Manager tool if you haven't done so already. 

Risk Manager is a tool that helps you spot and manage potential fraud from the online payments you process with Square. Watch a tutorial to learn more.

It is a tool that helps you spot and manage potential fraud from the online payments you process with Square. You can create rules in Square Dashboard to trigger your own fraud alerts or to automatically decline suspicious payments. When you set up risk alerts, you can view additional details about suspicious payments, as well as options to issue a refund, block the payment card or dismiss the alert.

You also have the option to block emails, payment cards and IP addresses in Risk Manager. Keep in mind: blocking emails and IP addresses allow you to cast a wider net if you’re noticing a pattern of fraud across multiple cards. Learn more about blocking in our Support Centre.

I hope this helps!