Manually Entering Refund

[MarinkaPmu]

My client wanted a refund that was already paid. She did not want to wait for the bank to refund her, so I sent an etransfer. I have no idea how to issue a refund without it trying to leave my bank. I don’t want it shown on my reports because I don’t have the money anymore. Helpppp

[Valentina]

Our Support team would be able to look into this with you,@MarinkaPmu!
They can take a look at how the customer paid and advise on the best way to proceed.

When you have a moment, please reach out directly by logging into your Square account and heading here.