Is this normal?

[LisaLuxisme]

I just added square to my phone to use as a craft vendor occasionally. I haven't even got my little chip reader yet in the mail and there was a transaction activity today taking $670 something dollars from my bank account. Of course I called my bank and they stopped the ACH transfer but I'm wondering where this came from I can't figure it out and of course square is no help to me they don't answer

[Candlestore]

@LisaLuxisme ;

Just because you had a Fraudulet charge of $670, what makes you think it is because of Square?   A few weeks ago, I woke up and saw i Had 19 or 20 Transactions on my Bank statement, for Flowers, Perfumens, etc none of which I ordered.  Called my Bank to cancel payment and mark them as fraud as they all took place at 2am till 4am on a Friday to Saturday morning.  

The chip Reader does not take money or give money directly to your account.  When a Credit Card is Charged by the reader, funds are sent to Square.  Then depending on your Payment prefrences the funds are deposited from Square to your Bank account.  Mine show as Square Inc with a positive Amount being deposited.   So no that withdrawal of $670 is not normal.

[Summer2024 · Accepted solution]

Hi @LisaLuxisme ! 

I moved your thread to a private board due to the nature of your inquiry. 

It looks like some customers filed disputes back in 2019 and Square was debiting the money that was lost in the disputes. This is not a fraudulent debit. 

Let me know if you have other questions.