I need help

[Duke13]

Transfers unavailable. We periodically review accounts to ensure customer security. Transfers will be available once we complete this review (typically one business day). Please I need help Auto review triggered after confirming and an external debit card, it’s been like this for over a week

[Sickles]

Easy to fix dump squares **bleep** they are thieves

[MayaP]

Hello @Duke13,

We are sorry you are running into issues with your account. We understand how reviews can be a hindrance. We are reaching out to our Account Services Team and will follow up with you via direct message since we cannot discuss account-specific information publicly. I really appreciate your patience while we work to get this resolved. 

[jtowner7]

The same is happening with my account and all I did was give you guys my new phone number so I can login. Now, having been under "review" for 5 days... I can't access the customers funds to buy their domains. I will have to just move to a new payment processor, if this is not resolved Monday. I don't want to but soon the customers will be asking for refunds! 😮 

[MayaP]

@Duke13 we see the Account Services Team sent you an email regarding your account status and the next steps for your account balance, please refer to that email that was sent on 10/10/22. 

[CrumbleCream]

My account has been under 'review' for 5 days now. Every time I call I am unable to get anything resolved and am told that I will be contacted via email but the email asks me to call. 

I recently went through a name-change with my business and we updated the phone number I had contacted you to update the number and you refuse to allow me to access my funds. You cannot continue to hold my funds for safety but not allow me to provide whatever supporting documentation to prove that it was me that needed to access our dashboard.