I had a customer open a dispute that was false. My money is still held

[Ryan729]

I have done everything. Still no money back. Yes I submitted the resolution letter from thier Bank. Square will not release my money. 13 days now.

[Minion · Accepted solution]

HI @Ryan729 

Glad that you won your dispute first off.  As far as money being held, this is something though that you will need to get in touch with customer support to have them look into your account.  Since this is a public forum no one has access to your account.  As long as your resolution center isn't showing anything else needed, a quick phone call into support should be able to figure out what the delay is on your funds 

[_Violet]

Hi @Ryan729 👋 My name is Violet and I'm one of the Moderators here in the Square Community. Sorry to hear of this frustrating situation regarding this dispute.

In addition to @Minion's tips, I recommend checking your email for any correspondence from our team.

Please let me know if I can help with anything else.

[Ryan729]

Square is a fraud. $1600 was taken from me 3 weeks ago by Square and I jumped through all thier hoops to get it back for nothing. It was a false dispute and the customer canceled it immediately, now I have no money, no groceries and no gas. My electricity is going to be shut off tomorrow and I have accepted that Square has robbed me. Yes I have done everything required by Square including all thier dashboard list <multiple times!!!!

Thanks Square.