How to claim for refund.

[Willy1984]

I have paid to someone via Square up. Seller claims that the square up already initiated my refund. But it's been 3 months it's not reflected in my bank. How can I directly email to square to know the status of refund?

[_Violet · Accepted solution]

Hi @Willy1984 - Thanks for reaching out to us here on the Square Seller Community👋 Please note that the Square Seller Community is a seller-to-seller resource forum. The Seller Community is a place for people who use Square to run businesses to troubleshoot, exchange tips on running a business, and connect.

With that being said, I'm happy to still provide you with some general info regarding refunds. There is no need to "claim" a refund, as the refund is sent automatically to your original payment card. Since you are still unable to locate these funds after 21 days, you are welcome to file a dispute with your card-issuing bank for the original transaction. Once a dispute has been filed, we can pursue this issue further.

I hope this information is helpful, but please do let me know if you have any additional questions.