how long before I actually get my square?

[Connie2]

I think I submitted all my information but wondering how long before I get my square device?  Do I need to do anything else or will it just be mailed to me?

[Tom · Accepted solution]

Hi @Connie2, welcome to the seller community and thanks for signing up!

Once you've placed an order for your free reader, it should arrive in about  5 - 7 days. The longest it could take is 10 business days to reach you. I'll also ask a member of our Support Team to reach out and offer a status update. Please keep an eye on the email that's tied to your account for more information.

Hope this helps make things more clear. 🙂

[Tom · Accepted solution]

Hi @Connie2, welcome to the seller community and thanks for signing up!

Once you've placed an order for your free reader, it should arrive in about  5 - 7 days. The longest it could take is 10 business days to reach you. I'll also ask a member of our Support Team to reach out and offer a status update. Please keep an eye on the email that's tied to your account for more information.

Hope this helps make things more clear. 🙂

[Connie2 · Accepted solution]

Thank you someone did reach out to me and I now have my square being shipped to me. As I suspected I had missed a step. 

[Tom]

Glad you got it sorted out! Thanks for your patience and feel free to reach out here anytime.

[Seasley]

Hi Tom

i read your responses to Connie

i Just proceeded to get signed up. I am New with technology but I think it went okay

2 questions:

i was not sure to select “Point of sale” or not... I did I hope that was correct.

i am a Nurse that assist families, going private. I want to do this right...

2nd question May I use the Pig Tail that came with my new iPhone for the Square? 

I would welcome hearing from you.

and

Connie: Best of luck with your startup!

[PERSONAL INFORMATION REDACTED]

[puka]

Hi @Seasley - Stepping in for Tom here. Once you're all signed up, you can order your reader within your online Square Dashboard or at squareup.com/shop. You should receive a confirmation email for your order once you've done so.

It sounds like you're referring to the lightning port to headphone jack adapter that comes with the newer iPhones. If so, that should work with your Magstripe reader.

[jisahorse]

I am still waiting for my shipment to arrive. What step did  you miss?  I am reluctant to set up / link my account information until I have the hardware in my hand.

[Connie2]

When Mine did not come I found I had not actually taken the final step to order so when I did it took the full 10 days to arrive.  You can check tracking to see if it's on it's way.

[katieand]

Thanks for updating us @Connie2 and giving that tip!

[cusmile1x]

Good morning Jisahorse, I completely get where your at because I was kind of reluctant myself but I can say that mine worked just fine and I was still able to except payments and had no problems thus far my reader just came today 

[LizW]

Connie, what was that step if I may ask? Bc I never received a confirmation.  

[Helen]

Hello @LizW! When you sign in up for Square there is a step-by-step process in the Square Dashboard (suqareup.com/login). If there are a any remaining steps you should see a green notifiaction from your homepage.

You should receive an email confirmation the same day you order your reader. If you're not sure if you placed an order you can check from the Account & Settings section of the reader: click Square Accessories > Card Reader. If you don't see an order status there you should see the option to Send me reader instead.

[LizW]

Thank you. I ended up having to pay $10 for it. 

[Brittsmith2912]

It’s been 2 weeks since I’ve ordered and still haven’t received my square what should I do? 

[Chad]

Hello @Brittsmith2912! Welcome to the Seller Community! 

The Square Magstripe Reader can take up to 10 business days to reach it's destination. If you're outside this timeframe theres a chance that your reader was lost in the mail, but you can order another one from your Square Dashboard! 

[Mansamusa]

Can somebody contact me about my square 

[puka]

Hi @Mansamusa - Do you mind providing more information about the issue you're experiencing so we can get you going in the right direction?

[jhall]

Can a new customer receive a square reader any quicker than 5-7 days?  I am researching this for a colleague who will be holding an estate sale next week.

[puka]

Hi @jhall! 

Hardware should arrive within 10 days. Unfortunately, we don't provide expedited shipping, but if your colleague needs a reader right away, they can purchase the Magstripe at participating retail stores. It's $10, but we'll reimburse them (follow the steps on the packaging). To find the nearest retailer, check out this map. We recommend calling ahead as our map doesn't account for updated inventory levels.

[Ladydee1]

Okay ill just keep an eye on my email for my square device.

[mjw73]

Is there somewhere in my account that I can check the status of the card reader that I ordered a week ago? I haven't seen an email saying that it has shipped yet.