My account was summarily and without explanation suspended by email July 23, and Square demanded more "identify verification", even though I have had an account for years. I complied, and early the next morning got a "good to go" email. However, my sales have yet to be transferred to my bank, and only when I noticed that it wasn't on my July bank statement that I realized that my account had not been restored. My interminable call to so-called Square help line today resulted in NOTHING. The first person said he had escalated the problem and put me on hold. Only after going through the entire song and dance with the a second person did she say she wasn't on the escalation team, but simply a customer care person. Aside from the incredible frustration of this problem for me, Square abuses poor customer care people by given them no power and, when they cannot exceed their very limited and essentially useless scripts, making them listen to angry customers. So there it hangs, rotting in the ether. After an hour on the phone with two people, I am exactly where I started: a suspended account and Square hanging onto the funds I need to run my nonprofit. Maybe I will hear back from the putative 'escalation' team, maybe I won't. This ain't the way to do business, but--at least in my experience--is a very widespread problem.
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