Help verifying my identity – I have a International passport

[Jespi]

Hi,
I am trying to set up my Square account in Australia and verify my identity using my Colombian passport, but it has not worked. I also have an Australian Photo ID, but I don’t see an option to use this document.

I tried reaching out through the help button on the website, but I couldn’t get a solution there either. I need to activate my account as soon as possible so I can start receiving payments. I would really appreciate your guidance and support to complete this process.

[Laurie_ · Accepted solution]

Hi @Jespi, thanks for reaching out!

I’m sorry to hear you’ve had some trouble verifying your identity with Square.

Square’s verification process checks your details against official Australian government records, so while your ID may be valid, our system might not be able to match the information if it doesn’t align with the records currently available.

In some cases, we may not have enough information to verify you right away — but it’s worth checking back with us in a few months to see if anything has changed.

In the meantime, you can review our troubleshooting steps here to ensure your details are entered correctly.