Hi Square Community — I’m looking for guidance on an unresolved billing issue with Square. Im sick of having to get emails from random "escalated issue managers" hiding behind an email that don't have to answer any questions. We run a bar at a music festival, a once-a-year event, and maintain 45 Square locations for bar operations simply as POS for one weekend, but 44 of those are completely inactive outside of our September festival weekend. Earlier this year, a Square Plus subscription was somehow applied across all 45 locations (likely via an automated upgrade we didn’t fully understand at the time), resulting in charges of about $2,300/month for locations that haven’t been used since September 2025 and have never used nor will ever use any of the Square Plus features. We’ve since canceled the subscription, but we’re disputing three charges — Feb 26 for $599, and March 1 and April 1, 2026 for around $2300 each totalling $4,795.88. On April 1, we were told via phone that refunds were approved, but Square later reversed that and has only acknowledged one of the three charges for $599 (lol of course it was that one). Despite the sketchy escalation through support, the refund has been denied and I 'm about to lose my job!!! Has anyone dealt with something similar or found success escalating issues like this? I really need to speak to a real human that has feelings about this and can make a rational decision to help a small business out... you know.... like they claim to do as a company.
