Help! Pending Deactivation Notice.

[RaleighHookah]

No explanation and not sure what I am doing wrong or how to fix it. My business is very simple. We partnered with a local lounge to provide hookah services. Our place of business is strictly 21 and over and we ID everyone that walks in. For simplicity we implemented QR code ordering for each table and I have an online subscription as well as restaurant trial that just expired. I do not sell online for delivery or pick up. The customer scans our QR code and places the order only when they are in the store. I also added the age verification pop up. Can someone please help me all my business goes through square and would like to get this resolved. I have been running things with square QR Ordering for over a month and the only time I got this notice was after my restaurant subscription trial expired. Can someone help guide me on the proper subscriptions that I require and if there is a QR ordering option for restaurants without having to have an online presence?

PS: I only have QR ordering set for all my items to ensure they can only be ordered through the QR code.

[TheRealChipA]

Hi @RaleighHookah.  Here’s a quote from the Square TOS about prohibited services and practices that seems to apply here.  Basically, you can not take money for your services in any manner other than in-person where you see the payment card and the ID at the same time.  Since QR code ordering is a form of internet ordering, and since Square does not permit this for age-restricted products or services, there is nothing you can do except change how your customers order.

Age-Restricted Products or Services

Certain age-restricted products, like cigarettes, require that a card be present for the transaction to be processed. As result, our terms state the products may only be sold with a card-present swipe, dip, or tap payment. Selling certain age-restricted products over telephone, mail-order or the internet is a direct violation of our Terms, and we have to take action as result. So please make sure a card is present for these types of sales, and appropriately check ID.

[RaleighHookah]

Thank you for your response. So I see in the https://squareup.com/help/us/en/article/5089-prohibited-goods-and-services-with-square-point-of-sale "Internet/mail order/telephone order of age-restricted products (e.g., tobacco)", but we do not plan to sell on the internet. We want to implement what is set up here: https://squareup.com/help/us/en/article/7142-set-up-self-serve-ordering-and-qr-codes-with-square-onl... where the sale of age-restricted products is permitted "With QR code ordering, you can allow your customers to place alcohol orders online while dining at your restaurant or attending your event. You can also place a limit on how many alcoholic items a customer can order."

[TheRealChipA]

Understood. In that case, it must be something else.  I was just trying to find obvious things, but in this case what I found doesn’t seem to apply.  So, I’m going to tag a few Square moderators who can hopefully reach out to you privately.  There seems to be something else going on here that has caused Square to flag your account, and obviously I can’t begin to know what that is.

@_Violet @JJ_ @MayaP 

[Ellie_]

Hi there, @RaleighHookah,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations, and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.

[RaleighHookah]

Thank you very much!