Have you had a Fraud or Scam order on your website? Hope this info saves you from it!

[LadybugsLoveKy]

This post was edited by moderator to remove personal information

Hello!

We're new to the Square Community! This is our first post and we just had our first scam order so I wanted to share and possibly help you keep from having it happen to you as well. A (name withheld) placed a $74.95 order through our Big Commerce website which is linked to our Square. I had no reason to suspect anything was up so we shipped it out.

A few days ago I got an email alert from Square saying we had a Disputed Payment on our account saying they had not placed the order. The buyer had not contacted us directly of course. I start getting the tingly vibes in the back of my neck... The only way you can place the order through our website via credit card and it go through is with the CSV 3digit # to complete it.

After submitting what info I had and didn't have, I started doing further investigation. I called our local Post Office to see if they could help me find the Post Office closest to this address and they couldn't locate it, but she did tell me from the tracking number that it had been scanned 3 different times in that same area in a few minutes which was odd! So I Googled the address, which I then saw from the Google Map View was a "strip mall" type of shipping companies. Now it's starting to make sense...THEN I notice the search pop ups with Ebay and Shopify community talking about payments and multiple orders from same address which is:

(address withheld)

The name of the companies that address mainly targets is Angels Export and G&J International. I looked on Facebook and they have a video of it showing you around an office area...likely where they do their scams!! 😄

I just hope by sharing this info that it will help and keep someone else from getting scammed by these people. I now have this enabled, "Risk Manager" which I WISH had been an auto ON setting, but hindsight right?? Go turn it on NOWWWW!

Thank you and much luck with your sales!

LadybugsLoveKy

#scamalert #fraudalert #miamifloridascam #miamifloridafraud  #BBB

[Candlestore]

@LadybugsLoveKy ;

I am sorry you were scammed, and unfortunately you were not the only one from this business.  As when you google the address it pops as people being scammed on Ebay, Etsy and others.  I have had a few try to scam me and its gets discouraging.  Now so far I have been lucky that I have had no chargebacks, but have had my my Credit Card Data stolen.  Someone used a skimmer and read my WiFi (Tap) Credit cards data and used it somehow.  The real interesting thing was I am in PA and it was used in NY, NV and Iowa within a Day of each other.  Somehow the device they used I guess had the CSV code too.  Which might be why I have to give my zip code now when I buy something. So what I do is have my CC sent to my business and not my Home which have different zip codes.  Just other ways to help stop being a victim.

[LadybugsLoveKy]

I’m sorry that happened to you as well and that sounds just as bad! And I think that’s pretty smart using your other zip code to throw them off now. I’ll definitely be watching more closely and Google mapping anything suspicious. Also hoping that with the Risk Manager turned on now it will help too. It’s sad we have to think of ourselves as victims and be in the defensive all the time. Stay safe! 

[LadybugsLoveKy]

This post was edited by moderator to remove personal information

Hi Square Friends!

Here we are again! In an effort to help you avoid being scammed or frauded by this person, here is the info!

We have been online boutique Covid forced us to close our storefront to keep our daughter who has Down Syndrome safe. She has immune issues and we opened this store for her to have a career she enjoyed.  We don't do gift certificates any longer, but unfortunately this option was not deleted from the main page of our website. We received an order for $150 gift certificate purchase on Friday, June 23rd from a "Delilah Sierra of Pennsylvania". SAME evening the gift cert. was used by a "Karina Kurbanova of New York".

I had also received a "You have a new risk alert on a payment at Ladybugs Boutique" email so I decide to go ahead and call Square as well as Big Commerce to check further into it, and after discussion and BC being able to see a bit more on the back end of the website and info of purchaser, I go ahead and refund the payment because it's highly likely fraud/scam activity. I also made sure to remove the gift certificate purchase function from the website and disable that GC. 

Lo and behold a Square dispute comes in with "Customer claimed to have no knowledge of this charge" the next day! I guess they thought there was enough time for me to have sent the merchandise out AND them be able to get their money back too.

The last several days, "Karina" who I suspect is the same as "Delilah" keeps emailing and belligerently asking where her order is?? Tracking number?? To which I want to reply You haven't figured it out yet?? So sorry you and your scammer partner didn't win this time and there will be no order, but I have just blocked her.

My thought now is WHEN do the banks and credit card companies STOP siding with these people and learn the scammers from REAL ones?? I read more and more where they don't seem to care if you have proof they scammed you or not! They just side with the "customer". That needs to stop unless the bank or card company gets on the phone with BOTH the owner and the platform it was ordered from.

Below you can see the info of the two people so if you see orders come in you know who to watch for!

Stay safe out there Square peeps!

Camme from Ladybugs Boutique

SCAM/FRAUD PEOPLE TO WATCH OUT FOR:

(name and address withheld)

(name and address withheld)

#SCAM #FRAUD #SCAMFRAUD #SCAMALERT #FRAUDALERT

[Candlestore]

Thank you for letting us know and also for catching this before you were scammed.

[PartyManiaMD]

"My thought now is WHEN do the banks and credit card companies STOP siding with these people and learn the scammers from REAL ones?? I read more and more where they don't seem to care if you have proof they scammed you or not! They just side with the "customer"."

This would be because the customers of the bank are also getting scammed. In the vast majority of fraud cases the scammers are using stolen credit cards/debit cards, so during a dispute the banks are going to side with the person that wasn't even involved in the scam.

I highly recommend setting up Fraud alerts, you can set them up here.

This will help notify you if say the billing address doesn't match the shipping address, I use it for all of my online orders to help prevent scammers from ordering online and having same day delivery.

We're still leaps and bounds over the old manually swipe offline credit card "tools" where you hope and prayed the transactions went through when you batched at the end of the day.

Sadly modern day scammers are becoming more prevalent because of the disconnect and anonymity provided by online shopping. They no longer have to stare you in the eyes as they commit fraud and steal so they get emboldened.

[WillowWild]

This post was edited by moderator to remove personal information

She strikes again!  She just hit our store a few weeks ago.  Same scenario - order, gift certificate, email asking "Where's my order? Tracking number?" etc.  (name withheld) - same address, etc.  The ONLY difference was the email she's using now: (email address withheld) 

And yes, we received a chargeback for the order that went through, but I won't post that detail as it's likely an unwitting person.  It WAS NOT the same name/address as the one you posted though.