Hi everyone,
I’m reaching out here because I’m at a complete loss, and I’m hoping someone in this community might have insight or direct me to a stateside solution. I’ve been dealing with Square customer service for days now, and I can’t resolve what should be a straightforward issue.
Here’s the situation:
- I set up a Square Checking account through the Invoices app on iOS.
- I invoiced two clients who paid me $750 each – these funds are currently in my Square account.
- When I attempt to transfer the funds to my Chase Checking account, it doesn’t work.
- Square sent me a Square Checking Debit Mastercard, but I can’t activate the card either.
The problem gets worse:
- I can clearly see my account logged in under my name and email on the Invoices app.
- However, customer service agents overseas (India) claim they cannot locate my account. This has happened repeatedly over numerous calls.
- I’ve spent 10+ hours on hold and explaining the issue to agents who either don’t understand or cannot resolve it.
- I’ve requested to escalate the issue or speak to a U.S.-based support team or IT department, but I’m told there’s “nobody else to talk to.”
At this point, Square’s failure to resolve this feels like a systemic issue and a deliberate obstruction of my access to funds. It’s extremely frustrating because I’m being told my account “doesn’t exist” while I’m clearly logged in, invoices sent, and funds received.
I am exhausted and considering escalating this to the California State Trade Commission and even exploring a class action lawsuit. I need access to my money.
If anyone here has experienced something similar or knows how to get through to someone competent and stateside at Square who can help, please share. I can’t believe this is happening, and I’m at my wit’s end.
Thanks for reading and for any guidance you can provide.
