HEEEELP!

[sokomarta]

I'm not able to activate my account. I was struggling for many hours. This is my situation:

1. I had a problem from very begining. I wasn't able to verify my identity. Maybe because I'm not a Australian resident maybe beacuse I have no credit history in Australia I don't know. I was trying 100 times and finally I was able to go to next step!

2. On the website I added my bank account and the rest of the details. I found an information that MY IDENTITY AND MY BANK ACCOUNT HAS BEEN VERIFIED SUCCESFULLY.

3. I've downloaded app. I've bought device. When I was connecting device to application I've got information: NOT ACTIVATED. Not approved to accept Card Payments. It's look like my identity hasn;t been verified (!)

4. I desribed my situation on email- I've got no helpful answer-only robot usless answers. 

WHAT SHOULD I DO??

[Seamus]

Hey @sokomar,

Thanks for getting in touch and sorry to hear you're having trouble signing up.

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for this at https://squareup.com/help/au/en/article/5057-signup-troubleshooting - I recommend reading through this article for more on how the ID verification process works and why it can fail.

[sokomarta]

Is it a joke? You know that I'm not able to call you If I'am not an active user (I'm not able to get customer code). And your 'truobleshoting' doesn't help me AT All. F#$@$$ this is a worst app which I EVER seen in my life. 

[Seamus]

Hey @sokomarta,

I understand this is a frustrating situation for you, however i'd like to ask you to take a moment to consider our Community Etiquette Guidelines.

We ask that members be respectful and collaborative, and approach interactions here from a place of curiosity. The tone and language you're using in this thread doesn't adhere to these guidelines - I'd ask you to please make sure you're approaching communicating on our Seller Community forum in a respectful manner.

As per my previous post, you will need to contact support for more information on why this may have failed, and our Australian phone lines are open to anyone from 9am-5pm Melbourne time (you don't need a customer code to call within these hours).