Funds not accessible due to random account review

[EcoAutoClean]

Apparently my account was randomly put under review and I have no access to funds collected during the time of the review.  Since 2010 I've been with Square and never experienced like this. Zero warning, two business days, on a Friday, meaning no access to my funds until Tuesday.  If I could have at least gotten some heads up or SOMETHING....

Any one else???

[Ckmisskelly]

They are saying anything I was just told the same thing about 2 mins ago 

[EcoAutoClean]

😭. an email/heads up would be nice… luckily payroll isn’t until next Friday, but still extremely frustrating

[Ckmisskelly]

They are literally experiencing technical issues. I have payments not going to my account sitting in limbo because of this “review” no notification at all this is frustrating on a FRIDAY

[Ckmisskelly]

I knew it was all a mess when the rep didn’t mention a “review” until I said where are my funds and after five holds I was told oh your under review 

[EcoAutoClean]

Working now! Super interesting situation. Wonder if it was a review or tech issues. 🤦‍♂️ 

[Ellie_]

Hi there, @EcoAutoClean,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.

[SarahHaley1111]

Omg!! SAME! I noticed on Tuesday that I hadn’t received funds since Friday morning. No email from square. No phone calls. I call them and they tell me my account is under review and my funds are on hold. Told I need to verify information. I verify. Then they tell me it’ll be corrected in 24 hours. Today, still no funds. Call again. Now I’m told 1-2 more business days. It’s absolute BS!  

[Idontknow23]

I am currently having this same issue . Woke up to my account being frozen & can’t access the funds but yet they expect us to still check out customers even tho they won’t pay us our money! It’s starting feel like I am being scammed by this company & no matter how many times you call everybody just tell you to wait … which is the worst excuse ever! They don’t even give you a reason as to why it’s under review