I agree regarding how poor the disputes are and read this thread thoroughly. Customers of mine have been told once a payment is made they get no refund. If they get mad at their recurring invoice that they know will be charged on the first, and they didn’t cancel it appropriately, they are given an option by square to dispute it. I have won many, but I’ve lost too. This goes to show you that even if the customer is aware of their charge and even if you have a solid no refund policy in place, customers still have an option to dispute and all our submitted paperwork will not work for most if not all disputes perhaps due a combination of square “algorithm,” they’re outsourced sales reps, banks decision, and the customers’ option to dispute.
All these customers would need to be taken to court and you would have a lot of them. And or send these amounts to collections. All inconvenience to the business owner.
Hopefully in the future, this merchant square takes contracts, seriously. They simply need to create a system to where our uploaded contracts create some sort of automated campaign to the customers stating charges made at this facility are not be disputed based off the service contract signed and then dispute option disabled especially if name and last four of initial card used match. Something to that nature. Also, I truly believe that business owners exclusively should be the hired persons behind all business related sites such as those that post reviews or at the very least have a questionnaire in place to the customer attempting a negative review or dispute mitigating this harmful action. The ones who disputed and won at my store got free services unfortunately and it’s really upsetting.
So I completely agree that square has nothing in place to protect business owners, very similar to Yelp.
In this thread, this person is so adamant about going back-and-forth with you, it’s just ridiculous. If you read that other people are having issues with experiencing disputes… just because you aren't, this gents or woman’s testimony of their experience is enough for you to reconsider and realize that others are NOT having a wonderful time with their experience with square disputes.
And my testimony adds to this. I am a successful business owner with incredible contracts… This means nothing when it comes to square because customers have the option to dispute. You present whatever you want to the bank, if the bank sides in that customers favor, then that money goes back to that customer, end of story. Customers are given the option, after all paperwork is submitted and service contracts signed stating no refunds, to dispute.
