Fraud

[mslowe20]

I am needing your help!  I recently discovered a fraud transaction on my bank statement where someone keyed in information from my debit card using Square Pay.  My question is, since creating a Square Pay account, is there a way for me to track the transaction using the information on the receipt(authorization code) to track the merchant that used my information? 

[Joe · Accepted solution]

Hi there, @mslowe20 - thanks for reaching out to us here on the Seller Community.

Thanks for clarifying that. So sorry to hear about this. We really appreciating you letting us know. If you haven't done so already, we recommend that you please file a dispute with your card-issuing bank. This will trigger an internal investigation on our side - and we will work directly with your bank to ensure you funds are retrieved and that the appropriate action is taken to further prevent actions like this with that particular Seller.

We don't offer a platform to identity specifically where a fraud purchase was made. You will need to reach out to your banking institution for more information. 

[mslowe20]

Thanks so much!! I've definitely reached out to my bank.  They denied my first claim so I am now in search of more information to support the re-opening of another claim in hopes that they are able to track the person responsible for this unfortunate situation.

[rozilu]

The same thing just happened to me... I am so upset.  Someone charged over $1100 yesterday to my debit card.  Did your bank end up approving your claim?  I hope so?   What bank do you use?  What was their reason for denying your claim?

[VLADYINRED]

Same thing happened to me, my claim was denied because I didn't report it within 48 hours. $1,300 was stolen from us. Square refuses to answer my emails and the site says that calling is unavailable.  If I don't get a response I will make sure that no one I know ever uses Square.

[Wowiamdone]

Did you ever get a resolution for this?

[cpifoods]

i have the same problem. i just saw this on my bank account! what do i do.

i do not pay anyone with square, just take payments. and square has no phone number to call.

this is problematic.

[fy]

I need help from Square. My developmentally challenged brother (I am a trustee on all his banking accounts) apparently gave his debit card number to his estranged wife. She used this information to withdraw over an approximate 2 week time period $8700 from my brothers account. My brother DOES NOT have a square account. Since I'm sure his estranged wife would have all of his pertinent information, she withdrew this money.

Okay, square, since I cannot talk to you, how the hell does this happen? We have closed the account, but she still has the $8700 dollars. Your system, your flaw, your responsibility. Get my brothers money back! [email protected]

[AntoinetteM]

Same here- I had fraud and now they are holding my funds for almost 3 weeks. The fraud was on their side not mine! I have never been treated like this- I feel like I am the criminal. What do my new earnings have to do with this fraud?? How can there be NO ONE to talk to??? I email and never receive a response. 
Sad thing is I used to love Square but this is ridiculous. 
can someone email me?? Call me??

[email protected]