Fraud Alert: Payment on Hold

[CheerMomLLC]

About 9 days ago, I took a cc payment manually from a business in Canada whom I have worked with before. It was a larger amount (since it’s a gym order) than my usual (1 product) charge. Square said they think it’s part of a cc scam (it’s not) and to prevent a chargeback to issue a refund. I’m not doing that bc the card is fine and I’ve worked with this business before. They even screen shot the pending transaction showing it.

How long will it take Square to release the funds?!

[ryanwanner]

Hello @CheerMomLLC !

Usually with fraud alerts like this your funds will be held from 3-5 business days. This is just for verification from Square to their bank and there's not a lot sellers can do to speed things up. Best advice is to just hang tight. As long as their bank doesn't throw any red flags--which they shouldn't since you've worked with them before--you should see your funds shortly.