Ongoing problem with Square Badge reader since April 2025 -

[Altitude1291]

I have had a problem with the Badge reader going to sleep since we started using it to TRY and

Aaron VanBuren

405-305-3253

On Wed, Dec 10, 2025 at 10:37 AM Square <[email protected]> wrote:

Hey Aaron!!

Here is the email I need you to respond to. attach all of your pages with the description and pics of the steps of what happens after your employees swipe their badges. Soon as you get that back to me we will be forwarding the info directly to engineering so they can take a look.

Cece
Square Customer Success

[Laurie_]

Hi @Altitude1291,

It sounds like your message is regarding the staff badge screen going to sleep after a certain period of time. To confirm, this is the expected behavior. Our Engineers have advised that the reader will automatically turn off after 4 minutes of inactivity to prevent unnecessary strain on the hardware. This behaviour overrides any “never sleep” setting you may have applied on your iPad.

This timeout is designed to help preserve the device’s lifespan and ensure it operates safely. At this time, there are no plans to change this setting.

If your question relates to a different issue, please let us know and provide a bit more detail in your reply so we can assist you further.