Default fulfillment method not working

[janjwoodables]

Here is another problem...

I have the Default fulfillment method set to Pickup but when a customer clicks on a buy button from my wordpress site, the item defaults to Shipping.

It doesn't occur if the buy button is pressed from the main site.

Perhaps there is a separate switch I have not flipped?

Thanks as always in advance

[BernadetteA]

Hi @janjwoodables 

According to this article you should be able to set pickup, shipping, or both. Did you make changes to the fulfillment settings after embedding the button on your Wordpress site? I don't think this would make a difference, but it may be helpful to try recreating the button. 

[janjwoodables]

I continue to add products so I don't see how that would matter.

But to answer, I did make changes after embedding and I continue to add products and test the buttons and they continue to fail

[BernadetteA]

Can you post a link to the site with the embedded buy button? This may be something that needs to be addressed by contacting the support team directly, but I can try to take a look and confirm.

[janjwoodables]

Sure:

Click on any buy button on this page:

https://jandjwoodables.com/index.php/puzzle-catalog/dogs/

I doubt the support team will do anything - they never fixed my last issue still pending and stopped communicating with me completely so I have no confidence in them fixing anything

[BernadetteA]

I see what you mean, although I'm not sure if this is intended behavior or not. The default method may only show on your Square site, and not the Online Checkout link. 

I'll have to see if I can get some clarification on whether or not this is working properly. 

Do you plan on offering both fulfillment methods, but prefer to have pickup enabled by default? 

[janjwoodables]

I have been offering both methods, the default should be Pickup as it has been since I started

[BernadetteA]

Thanks for clarifying that it was working at one point. I'm still verifying with the support team, and will let you know as soon as I have more information. 

[janjwoodables]

@BernadetteA 

To clarify - I don't know if it was working at one time or not. The site is relatively new and has several other outstanding issues

What I do know is a customer called and told me about this issue

hope that clarifies it for you/them

[Ellie_]

Hi there @janjwoodables I am sorry to hear about the trouble you're having with your account. I escalated your case to our Customer Success team. They'll reach out to you at the email address associated with your account just as soon as they have any updates. Apologies again for the frustration, and thanks for your understanding.