@thewelltheory Square rolled out the ability to appeal deactivation decisions. There should be a button on your dashboard when viewing that message that allows you to submit the appeal. Have you done that? Honestly, it is the ONLY path to possible reconsideration.
Otherwise, since you mentioned CBD, I'm going to throw this out there. If you EVER had CBD, etc, listed on your site or in your stores, and you didn't sign up to be part of the closely monitored CBD program, that might be all it takes. Especially now. The federal government (and many states like Ohio which is my neighbor) CBD is being either outlawed again or severely restricted. Square (and other POS providers) is having to be proactive and get ahead of this. There is even a great chance that this administration (federally) is going to go back to the bad old days of regulating it like a hard drug again. I'm imagining chaos is the norm and Square is just trying to keep ahead of the government regulators at their doorstep.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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