@swansorifinds There we payment issues system-wide tonight. It’s no comfort but you were not alone, whether the payments were in-person or online. If I were a betting man, which I sort of am LOL, I’m pretty sure that all of those eight charges are only pre-authorizations. Only one of them will actually end up being processed.
HOWEVER, there’s only one way to be certain/safe. In the morning, contact Square customer success team here. They will be able to sort it out for you so that you can reassure your customer. Your customer probably panicked and kept hitting the SUBMIT button. Hopefully. Square will sort it out, but this requires a human.
Lastly, have you checked your online order history to see if any order number(s) were assigned? This will help you when you talk to Square.
I hope you get this resolved quickly.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
