Customer support

Hi, is anyone having issues w square as of late? Like the other day our transaction completely disappeared. And then reappeared a few days later. And then yesterday, when running our reports it's not matching the transaction we ran. Like it showed a summary of 20 but we know we processed over 400. And trying get ahold of support it keeps telling me unavailable. And I emailed them 6 times already and they promise to get back 24 hours and it's been 5 days. Just want to know if anybody is having these same issues. Thank u

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HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope this helps.
TERRI
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Thanks for your response but it's telling me once again phone support is not available from laptop, and from my mobile device. Now our transactions are not appearing in our reports. We can see transaction happening on 18th and 19th, but when we run the report it is showing one transaction out of 40. I've reached out through emails 8 times now, I don't know what else to do here. We been using square for 10 years and never had this problem and the one time we desperately need some answers they just ignoring us. Do u have any other advise? I hope this doesn't happen to anyone else becuz this ain't cool. Not getting any support is even worse. It definitely is a glitch but my business is interrupted and im running out of options other than pulling the plug. Would like not to do that but if transactions are missing and support is not available, I don't see any other options. 

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HI, keep trying the link given at different time of the day.  

 

Monday to Friday 6:00am to 6:00pm PST

Hope this helps.
TERRI
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