Customer shows a duplicate transaction in her bank account

[Hudson2]

I had the same thing happen yesterday Friday (4/4/2025) - customer's bank account showing the two transaction as pending - today one was processed - so customer's bank said to wait to see what happens - have you reconciled your situation?

[Ellie_]

Hi there, @Hudson2,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Square Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.