Changing to monthly payments for Square Online

[wildriver]

Hi there- I'm trying to downgrade from yearly to monthly as well. My subscription lapsed (I switched to free temporarily) but when I go to manage my subscription, yearly is the only option. Customer support on the phone said there is no way to switch back to monthly after I've switched to yearly.

[Ellie_]

Hi there, @wildriver,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I escalated your account to an Account Services team member who can take a closer look since other sellers won't be able to assist with this here from the Community.

While we don't have access to account specifics from the Community, we would recommend checking your emails for an email from our Account Services team as they typically reach out there and can direct you accordingly.