Change of Owner

[LL1133]

I am a trustee of a small charity - and we have a Square account that we use for a tearoom and gift shop.  As the original owner of the account has left the charity I am trying to get the details of the main account holder changed, however Square customer support have said that I can't change it - that I will have to set up an entirely new account.

Not ideal - but I'll live with it.

Is there an easy way for me to transfer all the data we currently have in the existing account over to the new account?  Rather than me have to go through and link together all our hardware, set up the till systems and add in all the items in our shop and tearoom manually.

Any help / times would be great.

Thanks

[Ellie_]

Hi there, @LL1133,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.

[CM2Balloons]

This is a very weird way of doing business in regards to square not updating businesses owners  info if they have gone through ownership change yet company still trading as the same name etc because i was in a similar situation… ltd company, share holder bought out yet all account details are still of the person who no longer legally owns any part of the business and has been removed from comanies house.

very odd, who wants to buy a business then get told…. Soz, you need to rebuild your website and re add 5000+ products