Cannot do card transactions

[T0N3]

I recently bought a Square Terminal, and I was super excited up until it arrived and I had to make an account. When I was asked to fill out the personal information, I entered everything out properly. My personal address, my SIN, my Legal name, everything. And I tried submitting and it was unable to authorize, and told me to try my last address. So I did, and it still couldnt verify, so i tried the address before that, and so on. And then I ran out of attempts even thought there werent any typos, or mistakes anywhere. I gave them everything they needed and they still wont let me do card transactions, which is what my business uses entirely. The payments I get are too large for any cash transactions so this terminal is a glorified and overpriced calculator til I can get this fixed. I have contacted the support page and gotten no response for about a week now, and I'm overall a extremely disappointed with square as a whole. Hoping someone knows how to fix this!

Cheers,

Tone

also send responses to my email if possible instead

[Personal Information Redcated]

[Joe]

Hi there @T0N3 - thanks for reaching out and joining us here on the Seller Community.

It sounds like we weren’t able to approve you to accept card payments with Square. I know that re-entering your information can be frustrating, due to regulatory purposes we need to be able to verify certain information.

If you'd like to try again, we recommend trying these troubleshooting steps - they should be helpful in attempting to activate: https://squ.re/2Icotiy

[T0N3]

@Joe 

I have looked at the troubleshoot guide, which hasn't really helped me because all it tells me is why they might have declined my request. The reason I'm mainly upset is because I wish I could just get on the phone with someone at Square to talk this over, and I feel like no one is really understanding the problem. I have tried virtually everything, every piece of information I entered was correct and I really don't understand why they can't approve my account.