The title of this thread has been edited from the original: Desperate Help Needed - Manager hijacked account recovery
A rather long story, which I'll try and spare- but I represent an organization that uses Square and recently the manager overseeing two of our locations was asked to explain discrepancies in the records we had, when he couldn't, our accounting department accused him of stealing. He immediately turned hostile in the extreme and has since "canceled" (or changed the passwords and passcodes? Will a Square's systems not tell you if you try to sign in to an account that doesn't exist?) the accounts, refusing to talk with anyone from our organization and has generally been the opposite of helpful in figuring things out.
I contacted Square support and was informed that because the former location manager had been the one to set up the square, and his name had been entered on the account, that even though he doesn't own the company, even though we have the paperwork and evidence of ownership, the bank accounts etc- they can not do anything to help us.
The inherit problem is that we know that we can restart a new account, reenter everything etc- that's fine. Our problem is that we need to print off the Sales and Tax records for the last few years so that we can have the full evidence on whether to bring charges against the former manager. Nothing else matters currently. If it meant getting the records, we'd buy a whole new terminal.
Is there anyway to get those records? Anyway at all? Is there some department or person at Square that we can talk to? Or is my only other recourse to sit at the terminal and sequentially try 4 digit numbers until I find whatever number this man changed the passcode to?
