We just activated our site to hammer out the bugs and Square deactivated without any prior communication or questioning. We are 100% 2018 Farm Bill Compliant and have never sold anything illegal. My web developer and I have tried since receiving the deactivation email to root the source causing this "hypothetical issue". We haven't even sold anything yet and only tested payment with our own card for quality control. We are sitting on large volume and cannot afford this misunderstanding to sink us. We have retained an attorney and will certainly try to appease Square if we missed something that is perceived as a violation but cannot even strike a conversation with a human. We have a screenshot of a service communication where they stated:
Summer2024
from
Hi There. It looks like the THCA would need to be removed from your site completley to be eligible for appeal."
We are 100% compliant with COA's according to the 2018 Farm Bill, no issues there. She immediately responded after above message.
"Please disregard my above message, let me submit and see what the team has to say...."
Nothing has been said!!!
If it takes this long to review a very modest website than they have issues. We are losing the farm with these shenanigans and need to get some feedback on what to fix for heavens sake and don't tell me some get to operate and others don't. This is illegal discrimination and will be pursued to the fullest degree if needed. Anyone that can help we would be most appreciative.
Need some attention here....
