Account disable due to chargeback

[NalbStat]

Our weebly account has been disabled due to a chargeback and we can not access the account with our usual log in details for 'help'. We dont know what this means or how this happened, as we also have a payment confirmation and new renewal date of June 2026. 

How do we get access again

[email protected]

[Laurie_]

Hi @NalbStat, thanks for bringing this to our attention.

If your .com.au domain has expired, our Support Team will need to assist you directly with reactivating it.

I’ve made sure you’ll be able to connect with our phone Support Team when calling 1800 760 137 — available Monday to Friday, 9 AM to 5 PM (Melbourne time).

Please reach out to them directly for help with your account, and they’ll be able to guide you through the next steps.