Solved: Re: Account deactivation by sqaure

NN6

Hello

Could any one help please, we just got this message from Square, we did not do any things different from years. Did you got a message like this before and is there is a solution?

Thank you in advance

After recently reviewing your account, we have unfortunately detected activity that is contrary to our Terms of Use, including but not limited to:

Section 3 of the General Terms of Use
Section 3 of the Payment Terms

We regret to inform you that, due to this activity, your account will be deactivated in 30 days, and we are no longer able to accept payments related to your business. We are providing you with advance notice of this deactivation to allow you sufficient time to transition to a new payment service provider.

TheRealChipA

Seconding @androo's question. It is impossible for us to give you insight if you don't give us the most important piece of information -- what do you sell? Also, in early March, Square rolled out an easier self-service appeals process for account deactivations. Since I haven't been deactivated or notified of such, I have no idea how it works, but according to this screenshot below, you should have a notice (in either your web dashboard, via an email, or both) that you can submit an appeal from. If you haven't done this already, you need to.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

View Solution >

androo

What do you sell? s3 of Payment Terms is the list of things Square will not process.

I guess you're best to contact Square and discuss your situation.

Andrew
Farmhouse Pet Treats
Yass, NSW, Australia

TheRealChipA

Seconding @androo's question. It is impossible for us to give you insight if you don't give us the most important piece of information -- what do you sell? Also, in early March, Square rolled out an easier self-service appeals process for account deactivations. Since I haven't been deactivated or notified of such, I have no idea how it works, but according to this screenshot below, you should have a notice (in either your web dashboard, via an email, or both) that you can submit an appeal from. If you haven't done this already, you need to.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

TheRealChipA

I'll add something else. One of the biggest stumbling points for many sellers is that they make the mistake of using their own personal cards to make purchases from their own stores. This is strictly prohibited by the card networks (Visa, MC, etc) and if Square detects it they are required to begin deactivation procedures -- both by card network policies and current laws/regulations. The networks consider this a form of cash advancing, which is not allow for Square sellers, period. We can use our personal cards for test transactions ($1 or less), but that is it. I mention it because so many people do this and get caught. It might not apply to you, of course.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

NN6

Thank you for your response. We are a travel agency and have been using Square for the past five years without any issues. I attempted to call, but the operator indicated that we are unable to speak with a representative.

We believe this may be an error, and unfortunately, we do not have an email address to reach out in order to better understand the situation. We are aware that there are other solutions besides Square, possibly even more cost-effective ones; however, we are accustomed to your platform, and everything is integrated with our accounting system and banking.

If you have any suggestions, or could provide us with an email address to contact in order to address this matter, find common ground, and correct any potential error, it would be greatly appreciated.

Thank you for your assistance.

TheRealChipA

@NN6 The follow up and further explanation is appreciated. There seems to be some odd stuff happening to you. Therefore I've flagged this thread to the Square moderators so that they can reach out to the deactivation team on your behalf. Someone will get back with during regular business hours. They may do so here, but they might do so privately, for obvious reasons.

Also, I am NOT Square. I am a fellow seller who just helps out here. That's why I flagged the moderators on your behalf. Good luck.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

NN6

I really appreciate your help and if there is a moderator that could help. Thank you

NN6

We got an email 5 days ago and we hade a notification written in red, but this notification disapeared !! So we are not sure what is happening!

NN6

Thank you for your response. We are a travel agency and have been using Square for the past five years without any issues. I attempted to call, but the operator indicated that we are unable to speak with a representative.

We believe this may be an error, and unfortunately, we do not have an email address to reach out in order to better understand the situation.

We are aware that there are other solutions besides Square, possibly even more cost-effective ones; however, we are accustomed to your platform, and everything is integrated with our accounting system and banking.

If you have any suggestions, or could provide us with an email address to contact in order to address this matter, find common ground, and correct any potential error, it would be greatly appreciated.

Thank you for your assistance.