Recently, Square requested information. At that time, they told me my account would be suspended if I didn't provide the requested information.
I've had the same request in the past, so I was familiar with it, and provided the information within the time provided.
Apparently, more information was required, and a second request was sent. In this request, however, I was unable to provide a "yes" answer, even though I had made every good faith effort to provide the information on time.
Not wanting the account to be suspended, I contacted support. The first person understood the problem I was having, but couldn't help, so turned it over to the next level of support. That person likewise couldn't help and so said she was going to turn the request over to the next level of support.
I asked the second person if my account would be suspended. I pointed out that I had always responded on time and was still within the time permitted. She told me that since the account was still being reviewed by support that it wouldn't be suspended.
Today I found out that the account has been suspended. Because of this, my website can take payments, but Square won't turn them over to me.
This seems like a harsh and unreasonable response by Square. Has anyone else had a problem like this?
If Square is never satisfied with the information I supply (which would be surprising since I've provided information no this topic in the past), what happens to the money? Does Square refund it? Do they keep it?
Either way costs me money in a way that could have been avoided.
Any insights into this would be greatly appreciated.
