Account Pending Deactivation- HELP

[Superiorhs]

I received an email stating my account will be deactivated in 20 days for violating section 3 general terms and section 3 payment terms. I've reviewed these terms over and over and I don't see where I've violated any terms. I've had my square account for over 2 years and I had not changed how I've used the account. Has this ever happened to anyone? If so, is it possible to get this reversed?

[Donnie-M]

@Superiorhs Generally when I have seen these, it is selling something you aren't allowed to do, giving cash back on a return instead of refunding to the card, and I have seen where someone does telehealth that links to a pharmacy or prescription.  Without knowing your website or business, it is hard to determine where this area is.  

As far as going 2 years, the only analogy I can give is speeding.  Sometimes you speed everyday, but the cop only catches you once, then your insurance goes up.

[Superiorhs]

Thank you for your response. I have a weight loss clinic so I wonder if it has something to do with the medications I’m writing prescriptions for. I’m not sure of anything else it could be. I haven’t added any additional services to my practice since opening my square account. 

[Donnie-M]

@Superiorhs If that is the case, I would look at make sure you are not doing any type of "Telehealth".  That is the most common one I have seen.  If you are taking appointments and they have to be seen "in-person" then I think everything is cool.  But if you write a Rx from an online only visit that could be the problem, they may not have seen it till now.

[Ellie_]

Hi there, @Superiorhs,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I'd recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well.

[Superiorhs]

Hello,

I've emailed them with my concerns and they have yet do respond. My account is set for deactivation in a few hours.