Accidental Check Payment Recorded on Invoice

[AnaStudios]

The title of this thread has been edited by a Square Moderator from the original: "A payment by check is showing as having been received by my square account"

A payment by check is showing as having been received by my square account, and client didn't input that.

I did not enter the amount as paid by check in my account.

So now that invoice shows paid in full, even though it is not....

How do I delete the check payment since customer wants to pay with CC and it shows PAID even though one of the payments (the check one) was not.

Please HELP

[BofBArtStudio · Accepted solution]

Hi @AnaStudios ,

Maybe that it was clicked to receive payment by check by mistake. 

The only way to fix this is to go to the transaction, issue a refund for that check payment (you can put in a note as to why it was being refunded such as received by mistake or something) 

Then create the invoice again and submit it. 

Let us know if that helps.

[_Violet]

Thanks for jumping in to help here, @BofBArtStudio!

Yes, you'll want to refund the check payment to remove it from your records, @AnaStudios. You should be able to use the same Invoice to record the new card payment. If not, you may need to create a new Invoice.

Let us know how this goes for you!

[AnaStudios]

Thanks so much for the info. I was able to issue refund, but doesn't let me use same invoice to collect CC payment.....

[AnaStudios]

Thanks so much for the info Violet. I was able to issue refund so it doesn't show on records as paid, but it doesn't let me use same invoice to collect CC payment..... (I think i'm going to have to make a new one? Will this one show as not paid now.... with a balance? )