A customer paid $7,500

[Otwguap]

My client paid a invoice at 8pm and it’s now 40 min later and funds still can’t hit my account in square so I can transfer it is this common or no help plz

[androo]

What size are your usual transactions? If this is unusually large for your account, Square may hold the funds until they're satisfied it is legitimate. 

see https://squareup.com/au/en/the-bottom-line/operating-your-business/square-keeps-businesses-safe 

[Otwguap]

I just did a transaction yesterday for $2500 no issue usually 2-3k transaction the most 

[androo]

$7k is much higher than $3k.  Is the transaction showing in your dashboard? 

Probably best to contact Square directly, they're very helpful. 

[Otwguap]

Yes it shows up as paid on my invoice and I received a text saying they invoice had been paid the account is new and this is only my second payment 

[androo]

There you go, new account and large transaction - Square will hold it while they investigate. This is in the Terms & Conditions, and the link I provided earlier.

[Twpchair]

Once it’s been paid and the money has transferred successfully to your account usually 2-3 business days it’s available to update at your normal time on the 4th day it would be available. I have seen 7-10 business days but that was pending payment on their end. 1-3k is not out of the ordinary and usually doesn’t send up red flags a new account 7k will.  Time is going to your best friend with square and it will get better and increase. Everyone here is giving you sound advice. 

[homeprogreen]

If your square account is fairly new or you don’t normally take large payments like this then it’s normal for there to be a deal with the money being available for you. It’s explained in the Square terms of service 

[Otwguap]

Yeah this is only my second payment and this account is new first payment was $2500 went right into my account fast 

[Twpchair]

As stated above yes, can and will hold funds until you start to build a relationship and that is still determined by them as to if they hold it or not. After time and you start to get a pattern of large deposits (depending on your business) they do relax more and will/can increase your daily deposit limits pending no issues. Just keep processing like you normally do and establish that relationship. With just about everything with Square when you start out the algorithm has to pick up a pattern of how you process, how often and dollar amounts. As you continue it recognizes that this is normal for your business and limits can be increased at their discretion. You will get there. Good luck and keep up the good work!

[homeprogreen]

Yeah then definitely going to be a delay until the funds are available for transfer